‘Visualizing’ Customer Support: Why and How?
We have all heard how customer support is important for customer retention as well as driving in more. Even though each business out there has a defined team sitting for the purpose of assisting their...
View ArticleBonding To Sell More: 5 Ways To Build Stronger Customer Relationships
What’s the one thing you need to promote your business? No, it is not just money. It is the one thing that your marketing team might not be focusing on right away, something that they can’t update you...
View Article6 Best Ways To Improve Customer Service Instantly
What is the one thing that needs to improve constantly apart from the products you offer? Even though workplace, infrastructure and funding are the first things in your list, there’s one thing that can...
View Article6 Customer Support Tips To Build Strong Customer Relations
HelpScout has compiled an interesting list of stats, quotes, and facts on customer support. And I think most of you will find the following one eye-popping: Image source Clearly, customers are not...
View Article4 Simple Strategies For Excellent Customer Service On Social Media
Customer service has taken to social media. While some might want to spend some time thinking that it can’t be, the smarter ones already know it is true. The modern generation almost forever attached...
View Article5 Customer Support Tools That Your Team Should Be Using
58% Americans won’t prefer to do business with a company after a negative customer support experience. And the US alone reports a loss of $41 billion per year due to poor customer support. These...
View ArticleThe Next Big Thing For Web-apps, Interactive Walkthroughs!
“For the things we have to learn before we can do them, we learn by doing them.” – Aristotle To Growth Marketers, Product Managers, and other decision makers, this quote works much like a mantra. The...
View ArticleThe Complete Guide To Launching a Successful Customer Referral Program
When it comes to marketing, nothing is more powerful than referral marketing. When users learn about your product from their friends or people they believe, they’re encouraged to use your product. The...
View Article5 Distinct Ways To Provide The Best Customer Support Possible!
To ease things for you, we have sorted some of the best support tools in the market into five broad categories. Each category can be distinctly looked upon as a way of providing support. The post 5...
View ArticleHow Artificial Intelligence is Shaping the Future of Customer Support!
By 2020, customers will manage 85% of their relationship with enterprises without interacting with a human.” – This was one of the most surprising predictions in Gartner’s Customer 360 summit. These...
View Article30 Best Customer Service Tools to Delight Customers
“Start with customer service and work back towards technology, not the other way around” -Steve Jobs It’s quite evident from this quote that having a flawless product doesn’t compensate for the need...
View ArticleDoes Automated Support Beat Self-Service Support Yet?
“By 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human.” – Gartner Predicts It’s ironic that a major part of the customer’s interaction with an...
View Article8 Customer Support Strategies to Retain Millennials
The millennial generation is likely the most studied generation to date. And why shouldn’t it be? After all, this is the first generation that grew up with the internet and mobile technology at its...
View Article6 Customer Support Metrics and SaaS Benchmarks
Do you want to read another blog post telling you how important Customer Support is for businesses like yours? Probably not. Do you want a list of the most essential Customer Support metrics you need...
View ArticleContextual Help: Making Help more Relevant to the User
How would you feel if those green direction boards at road junctions in your city are replaced by city maps? Weird, wouldn’t it be? It’s contextual and logical to have a direction board instead of a...
View ArticleWhy Application Support is Broken and How to Fix It
Organizations around the world are expected to spend a massive $421bn in 2019 shopping for enterprise software applications. In the US alone, this spending is expected to total $389bn this year. But...
View Article13 Customer Experience Management Tools in 2019 For An Improved CX
Managing a seamless customer experience can be quite overwhelming as it involves understanding how customers interact with your product and what they expect from it. Customer experience management...
View ArticleThe Value of Web Self-Service for Enterprise Application Buyers
It is no secret that consumer applications have led us to center our lives around simplicity and ease. With just a few clicks, you can book a cab, order food, or even shop from the other end of the...
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