8 Customer Support Strategies to Retain Millennials
The millennial generation is likely the most studied generation to date. And why shouldn’t it be? After all, this is the first generation that grew up with the internet and mobile technology at its...
View Article6 Customer Support Metrics and SaaS Benchmarks
Do you want to read another blog post telling you how important Customer Support is for businesses like yours? Probably not. Do you want a list of the most essential Customer Support metrics you need...
View ArticleContextual Help: Making Help more Relevant to the User
How would you feel if those green direction boards at road junctions in your city are replaced by city maps? Weird, wouldn’t it be? It’s contextual and logical to have a direction board instead of a...
View ArticleWhy Application Support is Broken and How to Fix It
Organizations around the world are expected to spend a massive $421bn in 2019 shopping for enterprise software applications. In the US alone, this spending is expected to total $389bn this year. But...
View Article13 Customer Experience Management Tools in 2019 For An Improved CX
Managing a seamless customer experience can be quite overwhelming as it involves understanding how customers interact with your product and what they expect from it. Customer experience management...
View ArticleThe Value of Web Self-Service for Enterprise Application Buyers
It is no secret that consumer applications have led us to center our lives around simplicity and ease. With just a few clicks, you can book a cab, order food, or even shop from the other end of the...
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